Dining room and Customer service
Do you consider yourself a dining room professional but do things intuitively?
Would you like to become a professional and adapt to the new times in dining room customer service and thus be able to contribute added value to the restaurant you work in?
AIMED TO
• Dining room professionals who want to develop professionally.
• Restaurant entrepreneurs/managers motivated by planning and directing the service.
• Prior experience as a waiter or dining room staff and service in the restaurant is required.
• Candidates interested in renewing themselves and acquiring new knowledge will be positively valued.
Specific prior training is not required.
PROGRAMME
The training program is distributed in 4 main modules and an end-of-course project:
• 1. THE DINING ROOM IN THE CONTEMPORARY RESTAURANT
• 2. KNOWING THE PRODUCTS IN THE DINING ROOM
• 3. THE DIGITAL AGE IN THE DINING ROOM
• 4. PSYCHOLOGY, TEAM AND SALES TECHNIQUES
DURATION: 6 ECTS. (80 In-person hours)
COURSE PERIOD: from April to June
TIMETABLE: Mondays from 9:15 to 13:30 and from 14:45 to 18:30.
NUMBER OF VACANCIES: 18
REGISTRATION: closed.
At the Basque Culinary Centre we are committed to a learning methodology based on learning by doing, with which we put into practice the concepts learned during the course.
The methodology that we will use is as follows:
• In-person sessions: by means of theoretical and practical sessions you can learn about dining room services and types of services with role-playing activities, new trends in plating before the customer, tools for teamwork, managing bookings and the use of social networks, among others; as well as learning skills through 100% practical activities and exercises including wine tasting and pairings, pulling beer, making the perfect coffee, cocktails, etc.
• Offsite dedication: there will be knowledge activation work before, during and after each training session in order to internalise the knowledge and work during the in-person sessions.
• End-of-course project: each student will make a final report of the course including exercises and content taught during the course.
The teaching staff will be comprised of:
• Course coordinator and head lecturer.
• Lecturers from the Basque Culinary Center dining room department.
• Lecturers who are experts in occupational safety, food safety and sustainability.
• Lecturers who are experts in different restaurant products: enologists, sommeliers, bartenders, etc.
• Referential guests from the professional sector: maîtres and sommeliers
The total cost of the programme is €1600, which will be paid as follows:
• €150 upon making the application (100% refundable if the application is not accepted).
• 40% of the amount, that is, €580 upon the confirmation of admission, to reserve the vacancy.
• The rest of the amount, that is, €870, two weeks before the programme starts.
The price includes meals during the course
SPECIAL DISCOUNTS:
• 15% discount for members of the Catering Association of Gipuzkoa.
• 5% for Eurotoques members.
• 5% for members of the Catering Association of Navarre.
• Special discounts for Alumni of the Basque Culinary Center.
*Enter your discount code when making the application (request your discount code from cursos@bculinary.com)
More information about how the subsidy works through the Fundación Tripartita:
Help with accommodation
The Faculty Student information office will provide information and support students in their search for accommodation and shared flats. For more information, see the "Student services" section
The Basque Culinary Center has an admission system the aim of which is to guarantee that our students have the academic knowledge and personal skills necessary to successfully complete this syllabus.
1 Online registration
They must also send the following documentation to cursos@bculinary.com:
• Updated CV.
• 1 passport-sized photo.
• Photocopy of national ID or passport.
• Statement of interest in taking the course.
2 Presentation of the application
Applications will be responded to as soon as possible.
Livensa Living San Sebastian is located in the neighborhood of Ibaeta, in a quiet area and a step away from Tolosa Avenue that leads to Ondarreta beach. It is an accommodation that takes care of all the details and is designed to make you feel at home during your stay in Donostia-San Sebastian. It has spaces to relax and share time in company.
Features to highlight:
- Single rooms with full kitchen and private bathroom
- Laundry
- Gym
- Common kitchens or "txokos".
- Leisure areas: living room, games room, cinema room, etc.
- Music rehearsal rooms
- Co-working spaces
- Private parking
More information about accommodation here
OTHER ACCOMMODATION OPTIONS
RELIGIOUS RESIDENCES
These types of residence are small and have restricted entrance times. The rooms can be single or double and they do not always have an ensuite bathroom. Those that offer full board may not offer all the meals at weekends. Admission to these residences entails a personal interview with the families.
The prices given below are approximate.
FEMALE RESIDENCES:
RESIDENCIA COMPAÑÍA DE MARÍA
Tel 943 464795
Regimen full board
Precio aproximado €625/month
ESCLAVAS DEL SAGRADO CORAZÓN
Tel 943 210800
Regimen full board
Precio aproximado €580-€615/month
Residents must leave the residence at weekends with the exception of examination periods.
MISIONERAS DEL SAGRADO CORAZÓN
Tel 943 456072
Regimen full board
Precio aproximado €350-€490
RESIDENCIA VILLA ALAIDI E.A.M.
Tel 943 210866
Regimen half board or full board
Precio aproximado from €450 to €590/month
No se ofrecen comidas durante el fin de semana aunque hay una cocina a disposición de las residentes.
RESIDENCIA EL CARMELO PASIÓN
Tel 943 456600
Regimen full board
Precio aproximado €540-€605/month
COLEGIO MAYOR JAIZKIBEL
Tel 616 369 815
Regimen Pensión completa
Precio aproximado 932€/mes
No hay cocinas disponibles para las residentes pero las estudiantes de BCC podrán realizar prácticas de cocina.
RESIDENCIA CET ORIA
Tel 943 242400
Regimen pensión completa
Precio aproximado 370€
El precio del alojamiento y pensión se costea trabajando en el servicio de alimentación. Admisión mediante entrevista.
MALE RESIDENCES:
COLEGIO MAYOR AYETE
Tel 943 21000
Regimen Pensión Completa
Precio aproximado 1.055€/mes
RESIDENCIA LA SALLE
Tel 943 454400
Regimen habitación y desayuno
Precio aproximado 320€-380€/mes
SECULAR RESIDENCES
These are mixed and are larger than the religious residences. As a general rule, they do not have entrance times.
MIXED RESIDENCES:
NUMAD STUDIOS
Tel (+34) 943 56 91 28
Regimen acommodation in studio with fully furnished kitchen and private bathroom
Precio aproximado desde 600€ hasta 880€/mes
A tan solo un paso de Basque Culinary Center. Instalaciones equipadas con un amplio espacio de cocina dedicado a prácticas culinarias, salas de estudio, gimnasio y zona lounge para socializar con otros residentes.
COLEGIO MAYOR OLARAIN
Tel 943 003300
Regimen alojamiento y desayuno, media pensión o pensión completa
Precio aproximado desde 498€ hasta 1.090€/mes
El precio incluye la limpieza del uniforme de cocina. No hay cocinas disponibles para los residentes aunque los estudiantes de BCC podrán hacer prácticas de cocina en un espacio debidamente equipado para ello.
RESIDENCIA MANUEL AGUD QUEROL
Tel 943 563000
Regimen alojamiento
Precio aproximado desde 403€ hasta 690€/mes
Residencia de la Universidad de País Vasco; alojan prioritariamente a los estudiantes de la UPV pero pueden tener plazas disponibles desde la reciente ampliación.
ACCOMMODATION IN SHARED FLATS
Prior authorisation from interested parties, the BCC Students'Office favours contact among admitted students so that they can organise themselves to share flats. Traditionally, students have created groups in social media to contact each other. The BCC also informs students about rented flat offers that the owners send us.
The average price per student in a shared flat in Donostia-San Sebastian is around €300 per month.
Students from European Union member countries, Norway, Switzerland. Liechtenstein and Iceland will not require a visa to reside in Spain.
Other international students will have to request a long-term student visa which will allow them to reside in Spain for a period longer than 180 days.
Visas should be requested from, and issued by the Diplomatic Missions and Spanish Consul Offices abroad. It is important to obtain information on the required documentation and gather it as soon as possible, since the relevant authorities may take up to two months to notify that visas will be granted.
Once students have arrived in Donostia-San Sebastian, they have one month from the time of their arrival to request the foreign students’ card at the Foreign Residents Office in Donostia-San Sebastian. The students’ office of the BCC will provide the necessary information to students in this matter.
Through the MU Sports Service, students can access team sports as well as individual sporting activities and Group trips (weekend skiing, surfing trips….).
Donostia-San Sebastian also has an extensive offer of municipal sporting facilities. The Kirol Txartela (sport card) permits access to all the city’s municipal facilities at a very economical price. For more information, go to the following link.
Information on the COST OF LIVING in San Sebastian is given below:
Entertainment
Transport
The best way to move around the city is with the network of urban buses. The company which provides this service is Compañia del Tranvia de Donostia-San Sebastian.
Their web page www.dbus.es contains all information on routes, timetables and tariffs. The web page also enables the calculation of the bus route between two points and its estimated duration.
Students can benefit from monthly season tickets which reduce the cost of travelling by bus.
Shopping Basket
Accommodation
Donostia-San Sebastian offers accommodation in student residences. It is advisable that those interested in this type of accommodation make their reservation as soon as possible.
A document containing information on some of the residences in the city can be found below.
Download: Accommodation in San Sebastian
On the banks of the Bay of Biscay,, Donostia-San Sebastián is a small town within a natural framework of incomparable beauty. A holiday destination for monarchs and nobles during the Belle Epoque, Donostia-San Sebastian arose as a lordly city where tradition and modernity exist side by side.
Over the last few years, innovation and sustainability have been the two main pillars for the development of Donostia-San Sebastian, which has fostered an ideal city of pedestrians and bicycles.
WHY STUDY GASTRONOMY IN DONOSTIA-SAN SEBASTIAN?
- Because in Donostia-San Sebastian, as in the rest of the Basque Country, gastronomy forms part of society and good food is present at any event and celebration. Donostia-San Sebastian, a city of 185,000 inhabitants, has 120 gastronomic societies.
- Because four of the eight restaurants with three Michelin stars in Spain are in the Basque Country, three of them in Donostia-San Sebastian.
- Because of its cultural offer, which includes internationally renowned film and jazz festivals. Donostia-San Sebastian has been named as European Capital of Culture for 2016.
- Due to its beaches, ideal for practicing surf all year round.
- Due to its mountains, just 2.5 hours from the Pyrenees.
- Because it is a safe, accessible and welcoming city.
HOW TO REACH DONOSTIA-SAN SEBASTIAN
Donostia-San Sebastian is connected to the main Spanish cities by bus, train and plane.The airport of Donostia-San Sebastian is 20 kilometres from the city. It is a small airport with direct flights from Madrid and Barcelona. It has a bus service to the city centre.
The international airport of Bilbao is one hour from Donostia-San Sebastian, and it is connected to the city with a frequent bus service from the actual airport.
The international airport of Biarritz is 45 minutes away although it only offers a direct bus to Donostia-San Sebastian once a day.
DISTANCE IN KMS.
Bilbao – 99 km
Biarritz – 50 km
Madrid – 450 km
Barcelona – 570 km
Images courtesy of San Sebastian TourismDuring their study years, BCC students will have access to the BCC Student APP. Through this APP students will be informed about grants and scholarships, job opportunities, extracurricular learning opportunities, events, invitations to exclusive Master Classes... They will also be informed on student discounts, BCC Cafeteria or Restaurant reservations, transportation, etc.
Mondays de 9:15 a 13:30 y 14:45 a 18:30
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